Legal Document

This website (taskryne.com) and the brand ‘Taskry NE’ are fully owned, operated, and managed by WENSLink Private Limited (CIN: U80900AS2019PTC019435).

These Terms and Conditions govern your use of Taskry NE's home service marketplace platform and constitute a legally binding agreement between you and Taskry NE. Please read every section carefully. If you do not agree with any provision, discontinue use immediately. By confirming your first booking or registering as a partner or technician, you irrevocably accept these Terms in their entirety.

In these Terms and Conditions ("Terms"), the following definitions apply unless the context requires otherwise: "Taskry NE", "Platform", "we", "our", or "us" refers to the home service marketplace platform operated as a product of WENSLink Private Limited (CIN: U80900AS2019PTC019435), a Private Limited Company incorporated on 13 August 2019 under the Companies Act, 2013, having its registered address at MAA COMMERCIAL COMPLEX, Third Floor, NH-15, Bechimari, Dist: Darrang, Assam - 784514, India, and operational address at L24 A South Ex, Delhi - 110049. WENSLink Private Limited is directed by Ataur Rahman (Founder & CEO) and Kalpana Begum. "Customer" or "User" means any individual who accesses Taskry NE's services through WhatsApp, the web dashboard, or any other interface to book home services. "Technician" or "Service Provider" means an independent contractor registered on Taskry NE who provides home services to customers and is KYC-verified through the platform's onboarding process. "Block Partner", "District Partner", and "State Partner" collectively refer to partners at different levels of Taskry NE's B2B2C distribution hierarchy who earn commissions for customer and technician acquisition within their designated territories. "Booking" refers to a confirmed service request created through Taskry NE's platform, identified by a unique booking reference number (format: BK-YYMMDD-XXXX). "WhatsApp Booking Confirmation" refers to the confirmation message sent by Taskry NE's automated system to the customer's registered WhatsApp number, which constitutes the binding digital contract between the customer and Taskry NE. "Safety Fund" refers to Taskry NE's internal micro-insurance mechanism funded by Rs.2-5 per booking, used to cover minor property damage claims. "Wallet" refers to the in-platform digital wallet maintained for technicians and partners, which accumulates commission earnings and can be withdrawn to registered bank accounts. "TaskryCoin" refers to Taskry NE's loyalty currency, where customers earn 1 TaskryCoin for every Rs.10 spent. Coins are redeemable for booking discounts at 100 coins = Rs.10 off. "KYC" means Know Your Customer verification process involving Aadhaar and Voter ID document collection and verification for all registered technicians. "Dynamic Pricing" refers to Taskry NE's transparent pricing system that applies time-based and demand-based surcharges, communicated to customers before booking confirmation. These Terms, together with Taskry NE's Privacy Policy and any special terms communicated for specific service categories, constitute the entire agreement between you and Taskry NE.

2.1 Platform as Intermediary Taskry NE operates exclusively as a technology-enabled marketplace intermediary. Taskry NE's role is limited to providing the platform infrastructure, AI-powered matching technology, payment processing integration, and quality assurance mechanisms that facilitate connections between customers and independent service technicians. Taskry NE is NOT: - An employer of the technicians who deliver services through the platform - A direct service provider for any of the 20 service categories listed on the platform - An insurance company, even though the Safety Fund provides limited property damage coverage - A guarantor of service quality beyond the 30-day warranty mechanism described in Section 7 2.2 Comprehensive Limitation of Liability Taskry NE expressly excludes liability, to the maximum extent permitted under applicable Indian law, for the following categories of harm: Service Quality and Outcomes: Taskry NE maintains a rating system, KYC verification process, and badge-based quality framework. However, Taskry NE cannot guarantee the quality, timeliness, accuracy, fitness for purpose, or outcome of any service rendered by any registered technician. The technician bears sole professional and legal responsibility for the services they deliver. Property Damage and Loss: Taskry NE is not liable for any damage, destruction, theft, alteration, or loss of property, assets, equipment, vehicles, valuables, or any other items that may occur during or after service delivery at the customer's premises. Customers are advised to secure all valuable and irreplaceable items before the technician's arrival. Personal Injury and Health: Taskry NE is not liable for any bodily injury, illness, disability, death, or psychological harm to customers, household members, technicians, or any third parties that may occur during or in connection with service delivery. Data Accuracy: Taskry NE makes reasonable efforts to ensure the accuracy of technician profiles, service pricing, and platform content. However, Taskry NE does not warrant that all information on the platform is accurate, complete, current, or error-free. Third-Party Platform Failures: Taskry NE is not liable for service disruptions, data breaches, or failures caused by third-party services including WhatsApp/Meta, Razorpay, Google, or Groq. Force Majeure Events: Taskry NE is not liable for delays, cancellations, or service failures caused by floods, earthquakes, cyclones, civil unrest, government orders, nationwide network outages, global pandemics, or any other circumstances beyond Taskry NE's reasonable control. During Assam's annual flood season (June-September), Taskry NE's Resilience Mode automatically promotes flood-relevant services but cannot guarantee technician availability in severely affected areas. 2.3 Maximum Aggregate Liability In any circumstances where Taskry NE is found liable by a court of competent jurisdiction, Taskry NE's maximum aggregate liability to any individual customer, technician, or partner for any and all claims arising from a single incident shall not exceed the total value of the specific booking(s) directly giving rise to the claim.

3.1 Legal Validity of Electronic Contracts Booking confirmations exchanged through Taskry NE's official WhatsApp Business number are legally valid and enforceable digital contracts under the laws of India. The following statutory provisions establish this legal basis: Information Technology Act, 2000 (Section 10A): Electronic contracts and records are recognized as legally valid in India. WhatsApp messages constitute "electronic records" under Section 2(t) of the IT Act. Contracts formed electronically are valid and enforceable. Indian Contract Act, 1872: A valid contract under Indian law requires (i) offer, (ii) acceptance, (iii) lawful consideration, and (iv) intent to create legal relations. In a Taskry NE WhatsApp booking, these elements are satisfied as follows: - Offer: The customer's booking request submitted via WhatsApp, specifying service type, address, and preferred timing - Acceptance: Taskry NE's automated booking confirmation message with booking reference number - Consideration: The agreed service fee displayed to the customer before confirmation - Legal Intent: The customer's explicit "YES" confirmation when prompted establishes intent Consumer Protection Act, 2019: Customers retain all rights available to consumers under this Act, including the right to obtain redressal for defective services. 3.2 Components of the Digital Contract The following WhatsApp messages collectively constitute the complete contractual record: - The customer's service selection and confirmation ("YES") message - Taskry NE's booking confirmation message containing the booking reference number, service details, technician information, and agreed price - The digital receipt sent upon service completion - The warranty card message sent after service completion 3.3 Record Keeping Taskry NE maintains WhatsApp conversation logs for 90 days. These records may be produced as evidence in legal proceedings, consumer disputes, or regulatory investigations. Customers may request copies of their conversation history by emailing grievance@taskryne.com within the 90-day retention window. 3.4 Language and Accessibility Taskry NE's WhatsApp bot supports 14 Indian languages. Booking confirmations are sent in the customer's selected language. The legal validity of the contract is not affected by the language in which it was formed. In case of any dispute regarding interpretation, the English version of the confirmation shall prevail.

4.1 Base Pricing Philosophy Taskry NE is committed to transparent, upfront pricing with no hidden charges. All prices displayed on the platform represent the minimum charge for a standard service visit conducted during normal hours (8:00 AM to 8:00 PM on weekdays) under typical service conditions. Base prices by category: Electrician: Rs.499 (standard) / Rs.799 (complex wiring, CCTV, solar) Plumber: Rs.599 | Carpenter: Rs.699 | AC Repair: Rs.899 | Cleaning: Rs.399 Painter: Rs.599 | Appliance Repair: Rs.599 | Pest Control: Rs.999 Home Lab Test: Rs.299 | Salon at Home: Rs.499 | CCTV & Security: Rs.1,499 Welder: Rs.699 | Mason & Tiling: Rs.799 | Water Purifier RO: Rs.499 Solar Panel: Rs.1,999 | Shifting & Moving: Rs.2,499 | Gardening: Rs.399 Laundry & Ironing: Rs.199 | Cook / Chef: Rs.699 | Home Tutor: Rs.599/hr 4.2 Complexity-Based Pricing Adjustments For services where AI visual diagnosis or technician on-site assessment identifies the job as medium or complex, a revised price will be communicated to the customer before service begins. The customer must explicitly re-confirm the revised price. Taskry NE guarantees that no additional charges will be added after the customer's second confirmation. 4.3 Surcharge Schedule (All Communicated Before Confirmation) Emergency Surcharge (1.5x multiplier): Applied when a customer selects the EMERGENCY option or types "EMERGENCY" in WhatsApp. Emergency bookings trigger simultaneous outreach to the 3 nearest available technicians, with the first to accept receiving the job. The 1.5x surcharge is displayed prominently before the customer confirms an emergency booking. After-Hours Surcharge (1.25x multiplier): Applied to bookings where service is requested between 8:00 PM and 7:00 AM IST. The surcharge is displayed in the booking summary before confirmation. No after-hours surcharge applies if a booking is made during daytime for scheduling during after-hours. Demand Surge Pricing (1.15x multiplier): Applied when the AI demand engine detects three or more simultaneous booking requests for the same service category in the same block area within a 60-minute window. Surge pricing is temporary and automatically removed when demand normalizes. Customers who have already confirmed bookings before surge activation are not retroactively charged the surcharge. 4.4 GST and Invoicing Goods and Services Tax (GST) at the prevailing statutory rate is applicable on all Taskry NE service fees. GST-compliant electronic invoices are automatically generated for all transactions above Rs.500 and delivered to the customer via WhatsApp and email (if provided). All prices displayed on the platform are exclusive of GST unless explicitly stated otherwise. 4.5 Introductory Discount for New Customers New customers receive a 20% introductory discount on their first three bookings. This discount is automatically applied at checkout and does not require a coupon code. The discount applies to the base price only and is not combined with the TaskryCoin redemption. 4.6 B2B AMC (Annual Maintenance Contract) Pricing For B2B customers (housing societies, offices, hotels, hospitals) who enter into AMC agreements through Taskry NE's District or State Partners, pricing is negotiated individually and governed by a separate written AMC agreement. AMC terms override the base pricing listed above.

5.1 Accepted Payment Methods Taskry NE accepts the following payment methods, all of which are processed through Razorpay, an RBI-authorized payment aggregator: UPI Payments: BHIM UPI, Google Pay, PhonePe, Paytm, and all other UPI-registered VPAs. Instant payment confirmation. Debit and Credit Cards: Visa, Mastercard, and RuPay cards issued by all major Indian banks. 3D Secure authentication required for all card transactions. Net Banking: Direct bank transfer from all major Indian banks supported by Razorpay. WhatsApp Pay: For customers enrolled in WhatsApp Pay (subject to availability and NPCI authorization for the customer's account). Cash Payment: Customers may always opt for direct cash payment to the technician at the point of service completion. Cash bookings do not require any upfront payment. No digital transaction record is generated for cash payments, though the booking record is maintained. TaskryCoin Wallet Credits: Loyalty coins accumulated through Taskry NE's loyalty program can be redeemed at the rate of 100 coins = Rs.10 discount. Coins cannot be converted to cash. Unredeemed coins expire 90 days after earning and become platform revenue. 5.2 Payment Security Taskry NE does not store any sensitive payment credentials on its servers. Card numbers, CVV codes, UPI PINs, and bank account passwords are processed exclusively by Razorpay's PCI-DSS Level 1 compliant infrastructure. All payment pages are served via Razorpay's secure hosted payment interface. 5.3 Automatic Commission Distribution Architecture Upon payment confirmation, Taskry NE's Razorpay Route API integration automatically distributes earnings to all platform participants in real time: Technician Wallet: Approximately 79% of the booking amount is credited to the assigned technician's Taskry NE wallet within seconds of payment confirmation. Block Partner Wallet: 6% of the booking amount is credited to the block partner whose QR code attributed the booking. District Partner Wallet: 4% of the booking amount is credited to the district partner overseeing the block. State Partner Wallet: 3% of the booking amount is credited to the state partner overseeing the district. Platform Fee: 8% of the booking amount is retained by Taskry NE for technology, AI, payment processing, legal, and support infrastructure. Safety Fund Contribution: Rs.2-5 is added to the booking amount (not deducted from the above) and directed to Taskry NE's internal Safety Fund. Example on a Rs.1,000 booking: Technician Rs.790, Block Partner Rs.60, District Partner Rs.40, State Partner Rs.30, Taskry NE Rs.80, Safety Fund Rs.5 added on top. 5.4 Failed and Disputed Payments If a digital payment fails, the booking enters a 15-minute pending window during which the customer may retry or switch to cash. If no payment is received within 15 minutes, the assigned technician is released and the booking slot is cancelled without penalty. For disputed payments where the customer claims they were charged but Taskry NE has no payment confirmation, the customer must provide the Razorpay transaction ID and bank statement screenshot. Investigation and resolution are completed within 3 business days. 5.5 Wallet Withdrawals Technicians and partners may request withdrawal of their wallet balance to registered bank accounts at any time, subject to a minimum withdrawal threshold of Rs.500 for technicians and Rs.500 for partners. Withdrawals are processed via NEFT/IMPS within 3 business days. Taskry NE does not charge any withdrawal fees.

6.1 Customer Cancellation Rights and Charges Free Cancellation Window: Customers may cancel any confirmed booking without any charge or penalty provided the cancellation is made at least 30 minutes before the scheduled service start time. For bookings without a specific scheduled time (immediate bookings), the free cancellation window is 15 minutes from booking confirmation. Late Cancellation (Post-Dispatch): If a customer cancels after the assigned technician has been dispatched to the service address (i.e., after the technician has shared their live location), a late cancellation fee of Rs.100 is charged to cover the technician's travel costs. The remaining balance is refunded to the original payment method within 5-7 business days. For cash bookings, no late cancellation fee applies but the booking is marked as a no-show on the customer's profile. Customer No-Show: If the customer is unreachable, absent from the service address, or refuses entry to the technician at the scheduled service time without prior cancellation, the full booking amount is forfeited. No refund is issued for no-show situations. Repeated no-shows may result in temporary booking restrictions on the customer's account. Service Refusal by Customer After Commencement: If a customer asks a technician to stop work after service has commenced (without a valid complaint regarding service quality), a partial charge equal to 50% of the booking value will be applied for the technician's time and travel. 6.2 Technician Cancellation and No-Show If a confirmed technician cancels or fails to arrive within the committed timeframe (typically 30 minutes after dispatch confirmation) without prior notification, the customer receives: - A full refund of the booking amount to the original payment method within 5-7 business days - A 20% discount coupon valid for 30 days on the next booking - An automatic priority re-match with the next available technician if the customer wishes to proceed Technicians who repeatedly cancel confirmed bookings face progressive penalties: first cancellation (verbal warning), second (20% wallet deduction), third (7-day suspension), fourth (permanent deactivation). 6.3 Rescheduling Policy Bookings may be rescheduled to a different date or time slot at no charge provided the reschedule request is made at least 1 hour before the original scheduled service time. Reschedule requests made within the last hour before service are treated as late cancellations per 6.1 above. 6.4 Refund Processing All approved refunds are processed to the original payment method: - UPI/Net Banking refunds: 5-7 business days - Card refunds (Visa/Mastercard): 5-7 business days - Razorpay wallet credits: Immediate - Cash booking refunds: Not applicable (no upfront payment for cash bookings) TaskryCoin refunds for cancelled bookings: Coins spent on cancelled bookings are reinstated to the customer's wallet within 24 hours.

7.1 Warranty Coverage and Eligibility Every service booking completed through Taskry NE and confirmed as completed in the system is automatically eligible for a 30-day service warranty. The warranty is valid from the date and time of service completion as recorded in Taskry NE's booking system. The warranty is applicable to all 20 service categories available on Taskry NE. It covers the recurrence of the exact same problem that was the subject of the original completed booking. Illustrative examples of warranty coverage: - An electrician repaired a faulty switchboard. The same switch fails within 30 days: Covered. - A plumber fixed a leaking pipe joint. The same joint leaks again within 30 days: Covered. - An AC technician refilled refrigerant gas. The AC stops cooling due to a gas leak within 30 days: Covered. - A carpenter repaired a door hinge. The same hinge breaks again within 30 days: Covered. 7.2 Warranty Exclusions The 30-day warranty does NOT cover: New or Unrelated Issues: Issues identified during the warranty visit that are distinct from the original problem and were not present at the time of the original service. Customer-Caused Damage: Damage, deterioration, or malfunction caused by the customer's misuse, mishandling, DIY modifications, accidental damage, or third-party interference after the original service completion. External Infrastructure Failures: Issues caused by DISCOM power supply failures, voltage fluctuations exceeding ±20%, water supply pressure issues from the municipal supply, or other infrastructure factors outside the technician's control. Consumables and Materials: Wear-and-tear deterioration of materials, spare parts, or components replaced during the original service (e.g., a replaced pipe fitting that corrodes due to water quality issues is not covered). Pest Recurrence Due to Source: If pest control was performed but the source of infestation (e.g., a hole in the foundation, a neighboring property) was not addressed and pests return, the re-infestation is not covered. 7.3 How to Invoke the Warranty To initiate a warranty claim, the customer must send a WhatsApp message to Taskry NE's registered business number in the following format: WARRANTY [BookingID] Example: WARRANTY BK-260503-0042 Upon receiving a warranty claim message, Taskry NE's system will: Step 1: Verify that the booking ID is valid, completed, and within the 30-day warranty window. Step 2: Send an acknowledgment message to the customer within 2 hours confirming claim receipt with a warranty claim reference number. Step 3: Contact the original technician to assess availability for the warranty visit. Step 4: Confirm the warranty visit appointment with the customer via WhatsApp. 7.4 Warranty Re-Service Pricing Warranty re-service is charged at 50% of the original booking price. No emergency or after-hours surcharges apply to warranty re-service visits. The customer must make payment before the warranty visit commences (same payment options as original booking apply). 7.5 Warranty Visit Outcome If the technician determines during the warranty visit that the issue is a new or unrelated problem not covered by the warranty, the customer will be informed before any chargeable work begins. The customer may then choose to proceed with a new booking at standard pricing or decline service. 7.6 Repeated Warranty Claims If a customer makes more than 2 warranty claims for the same service issue, Taskry NE may assign a senior-level technician for assessment and may recommend a comprehensive service rather than repeated spot repairs. Taskry NE reserves the right to decline warranty coverage if there is evidence of customer misuse or intentional damage.

8.1 Partner Onboarding and Agreement All Block, District, and State Partners formally accept these Terms through a digital Partner Agreement delivered via WhatsApp. The digital acceptance of the Partner Agreement via WhatsApp constitutes a legally binding agreement under the Information Technology Act, 2000. Partners must be at least 18 years of age and legally capable of entering into contracts under Indian law. 8.2 Block Partner Specific Terms Block Partners are the foundation of Taskry NE's distribution network. Each block partner is assigned an exclusive territory aligned to an administrative block in Northeast India. Block Partners: - Receive 6% commission on every successfully completed booking attributable to their unique QR code - Are responsible for QR poster placement at 10-20 high-traffic locations within their block (hardware stores, medical shops, grocery stores, tea stalls, panchayat offices) - Recruit and onboard technicians within their territory, guiding them through the KYC process - Manage customer acquisition through direct outreach, WhatsApp group management, and QR distribution - Receive a printed and digitally-signed Authorized Taskry NE Block Partner franchise certificate with a unique registration number 8.3 District and State Partner Terms District Partners supervise all Block Partners within their district and earn 4% commission on all bookings district-wide. State Partners supervise all District Partners within their state and earn 3% commission on all state-wide bookings. Higher-tier partners are responsible for: - Recruiting and onboarding lower-tier partners within their territory - Quality oversight and complaint escalation for issues originating in their territory - Negotiating and managing B2B AMC contracts with hotels, offices, hospitals, and housing societies - Representing Taskry NE at government and industry events in their region 8.4 Commission Attribution and QR System Each Block Partner is issued a unique QR code that is digitally and physically distributed. When a customer scans a partner's QR to initiate a booking, the booking is permanently attributed to that partner's commission account through Taskry NE's automated attribution system. Attribution is final and cannot be manually adjusted after booking confirmation. Partners are responsible for the security of their unique QR code and must not share it with unauthorized individuals. 8.5 Non-Compete and Exclusivity Obligations Partners agree to the following restrictions for the duration of their active partnership and for 24 months following its termination for any reason: - Not to operate, establish, invest in, or provide material assistance to any competing home service marketplace platform targeting customers in their designated territory - Not to solicit Taskry NE's registered technicians to join competing platforms - Not to share Taskry NE's proprietary systems, AI algorithms, booking flows, or business model documentation with competitors 8.6 Franchise Certificate Terms The Taskry NE Franchise Certificate issued to Block Partners grants the right to represent Taskry NE as an Authorized Partner within the assigned block territory. The certificate remains the intellectual property of Taskry NE. Upon termination of the partnership, the partner must cease all use of the certificate, destroy physical copies, and delete digital copies.

9.1 KYC Requirements and Verification All technicians must complete the KYC process before receiving any booking assignment. KYC is mandatory and non-waivable. The KYC process includes: Identity Verification: Submission of Aadhaar card number and photograph, and Voter ID card number and photograph, via WhatsApp. Taskry NE supports Voice KYC for technicians who cannot type — they may speak their Aadhaar number and personal details which are transcribed via Groq Whisper. Document Review: KYC documents are reviewed by Taskry NE's admin team within 24-48 hours of submission. Technicians are notified of approval or rejection via WhatsApp. Re-Verification: Taskry NE reserves the right to request re-verification of KYC documents at any time if documents expire, become illegible, or if there are concerns about authenticity. Consequences of False KYC: Submission of fraudulent, altered, or misrepresented KYC documents is a criminal offense under the Information Technology Act, 2000, and the Indian Penal Code. Taskry NE will report confirmed cases of KYC fraud to the relevant authorities. 9.2 Professional Service Standards KYC-approved technicians agree to maintain the following professional standards: Punctuality: Arrive at the customer's address within the committed timeframe (typically 30-60 minutes after booking acceptance). Notify the customer proactively via WhatsApp if delayed. Tool Preparedness: Review the AI diagnosis output (where available) before departure and ensure all required tools are carried. A technician arriving without required tools for a pre-diagnosed job will receive a conduct demerit. Professional Conduct: Maintain respectful, professional communication with customers at all times. Dress appropriately. Avoid political or religious discussions. Do not consume alcohol or intoxicating substances before or during service visits. Transparent Billing: Quote all charges to the customer before commencing work. Do not add undisclosed charges at the completion of service. All billing must go through the Taskry NE platform; direct billing outside the platform is a terms violation. Warranty Obligations: Honor all warranty claims for services you have completed within the 30-day warranty window. Technicians who refuse legitimate warranty claims face wallet deductions and account suspension. 9.3 Technician Earnings and Advance Loan Technicians earn approximately 79% of the booking value, credited to their Taskry NE wallet immediately upon job completion confirmation. Minimum wallet withdrawal: Rs.200. Withdrawals processed within 3 business days. Taskry NE offers interest-free advance loans of Rs.500 to Rs.2,000 to active technicians who have completed at least 10 bookings. Advances are recovered automatically from subsequent payouts at a rate of 20% per payout until cleared. The advance facility is a retention benefit, not a financial product, and does not carry interest. 9.4 Badge Progression System Technicians progress through three badge levels based on cumulative completed bookings: Silver Badge: 0 to 49 completed bookings (entry level, assigned standard bookings) Gold Badge: 50 to 199 completed bookings (preferred matching priority for high-value bookings) Platinum Badge: 200+ completed bookings (top matching priority, eligible for B2B AMC assignments, featured in search results) Badge levels may be temporarily downgraded if a technician's rolling average rating falls below 4.0 for two consecutive months.

10.1 Earning TaskryCoins TaskryCoin is Taskry NE's in-platform loyalty currency designed to incentivize repeat bookings and reward customer loyalty. The earning mechanism is as follows: Customers earn 1 TaskryCoin for every Rs.10 spent on completed bookings. Coins are credited to the customer's wallet within 24 hours of service completion confirmation. Referral Bonus: When a customer refers a friend using their unique referral link and the friend completes their first booking, both the referring customer and the new customer each receive Rs.50 worth of TaskryCoin credits (500 coins each). Partner Bonus Coins: Block Partners who achieve monthly booking targets set by their district partners receive bonus TaskryCoin credits as an additional incentive layer. 10.2 Redeeming TaskryCoins TaskryCoins may be redeemed for booking discounts at the fixed rate of 100 coins = Rs.10 discount. Coins can be applied to any booking with a minimum value of Rs.200. The maximum discount from coin redemption per booking is Rs.100 (1,000 coins) unless a special promotion specifies otherwise. Coins are applied at the checkout stage during booking confirmation. Partial redemption is permitted (customers may use a portion of their coins and retain the rest). 10.3 Coin Expiry and Forfeiture TaskryCoins expire 90 days from the date they were earned. Expiry is applied on a First-In-First-Out (FIFO) basis. Customers receive a WhatsApp notification 7 days before a coin batch is set to expire. Expired coins automatically convert to Taskry NE platform revenue. Coins are forfeited (without refund) in the following situations: - Account suspension or permanent termination due to platform violations - Voluntary account deletion by the customer - Coin balance transfers between accounts are not permitted 10.4 Coin Balance Management Customers can check their TaskryCoin balance at any time by sending "COINS" to Taskry NE's WhatsApp number. A balance summary including earned coins, redeemed coins, expiring coins, and total available balance is provided instantly.

11.1 Prohibited Conduct — All Users The following conduct is strictly prohibited on the Taskry NE platform, regardless of the user's role: Identity Fraud: Providing false, misleading, or fabricated personal information during account registration, KYC submission, or booking processes. Using another person's identity or contact information without authorization. Payment Fraud: Initiating charge-backs without valid grounds, providing false payment failure claims to obtain duplicate refunds, or attempting to manipulate the booking confirmation process to avoid legitimate charges. Review Manipulation: Submitting fake reviews, ratings, or testimonials for services not actually received. Offering incentives to other users to submit positive reviews. Submitting retaliatory negative reviews for bookings that were legitimately completed. Safety Fund Fraud: Submitting false or exaggerated property damage claims to obtain payouts from Taskry NE's Safety Fund. Manufacturing or staging damage after service completion. 11.2 Prohibited Conduct — Customers Platform Circumvention: Directly contacting technicians (after their contact information has been shared for a specific booking) to arrange future service engagements outside the Taskry NE platform. This deprives both the technician of platform protections and Taskry NE of its legitimate platform fee. Harassment: Verbal abuse, threats, sexual harassment, or physical intimidation of technicians or Taskry NE staff. Any form of discrimination based on religion, caste, gender, ethnicity, or language. Repeated Abuse of the Warranty System: Filing warranty claims for issues clearly outside the warranty scope with intent to obtain free or discounted service. 11.3 Prohibited Conduct — Technicians and Partners Phantom Bookings: Creating fictitious customer accounts, generating fake bookings, or manipulating the booking completion status to fraudulently inflate commission earnings or wallet balance. Unauthorized Subcontracting: Sending an unregistered, un-KYC'd substitute technician to complete a booking assigned to a registered technician without prior written consent from Taskry NE admin. Price Inflation: Charging customers rates above the confirmed booking price without explicit customer consent and Taskry NE approval. QR Code Fraud: Distributing partner QR codes in territories not assigned to the partner, or operating multiple QR codes under false identities to claim multi-territory commissions. 11.4 Enforcement Framework Taskry NE employs a progressive enforcement framework: Level 1 (Warning): A formal warning issued via WhatsApp. No platform action taken. Warning remains on account record for 12 months. Level 2 (Temporary Restriction): Account access limited for 7 to 30 days depending on violation severity. Pending wallet withdrawals may be held during investigation. Level 3 (Suspension with Financial Penalty): Account suspended for 90 days. Wallet balance reduced by the estimated financial impact of the violation. Legal notice issued if fraud is confirmed. Level 4 (Permanent Deactivation): Permanent removal from the platform. All pending wallet balances forfeited. Case referred to law enforcement if criminal conduct (fraud, impersonation, theft) is established. Users may appeal enforcement actions by emailing grievance@taskryne.com within 7 days of notification. Appeals are reviewed by the Grievance Officer within 15 business days.

12.1 Taskry NE's Intellectual Property All intellectual property associated with Taskry NE is the exclusive property of Ataur Rahman and Taskry NE. This includes without limitation: Brand Assets: The Taskry NE name, logo (the TNE house monogram in gold), tagline ("Building the Future of Home Services in Northeast India"), color scheme, and all associated brand elements. Technology Systems: The WhatsApp bot state machine and conversation flows, AI provider matching algorithm and scoring model, dynamic pricing engine, real-time fraud detection logic, and all custom software written for the Taskry NE platform. Content: All text, images, service descriptions, pricing information, blog posts, and other content on taskryne.com and app.taskryne.com. Database Architecture: The schema, structure, and organization of Taskry NE's proprietary databases. 12.2 Limited License to Partners Block, District, and State Partners are granted a limited, non-exclusive, non-sublicensable, revocable license to use Taskry NE's brand name, logo, and partner QR materials solely for the purpose of customer acquisition and technician recruitment within their designated territory. This license is automatically revoked upon termination of the partnership. Partners may NOT: Create derivative works from Taskry NE's brand assets, use Taskry NE's branding in contexts that could imply a broader partnership or ownership relationship, register domain names or social media handles containing "Taskry NE" without written authorization, or use Taskry NE's brand in any defamatory or misleading manner. 12.3 User-Generated Content By submitting ratings, reviews, photographs, or voice notes through Taskry NE's platform, users grant Taskry NE a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for platform operation, quality assurance, and promotional purposes (with anonymization for marketing materials).

13.1 Internal Grievance Resolution (Mandatory First Step) Before initiating any formal legal proceedings, all parties to a dispute agree to first exhaust Taskry NE's internal grievance resolution mechanism: Step 1 — Complaint Submission: The aggrieved party submits a detailed complaint to Taskry NE's Grievance Officer at grievance@taskryne.com within 30 days of the incident or dispute arising. The complaint must include the booking reference number, nature of the dispute, amount claimed (if applicable), and supporting documentation. Step 2 — Acknowledgment: The Grievance Officer acknowledges receipt within 48 hours and assigns a case reference number. Step 3 — Investigation and Resolution: Taskry NE investigates the complaint and communicates its finding and resolution offer within 15 business days. For complex cases involving significant financial amounts, this period may be extended to 30 days with notice to the complainant. Step 4 — Escalation (if unresolved): If the complainant is not satisfied with Taskry NE's resolution, they may escalate the matter to the Data Protection Board of India (for privacy-related complaints) or to the Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019. 13.2 Mediation Attempt For disputes involving amounts above Rs.10,000, both parties agree to attempt mediation through a mutually agreed mediator for a period of 30 days before initiating court proceedings. The costs of mediation shall be shared equally between the parties. 13.3 Exclusive Jurisdiction Clause THIS IS A MATERIAL TERM. All disputes, claims, or legal proceedings arising from or in connection with the use of Taskry NE's platform, services, partner agreements, technician arrangements, or these Terms and Conditions shall be subject EXCLUSIVELY to the jurisdiction of the following courts: Mangaldoi Sub-divisional Court, Darrang District, Assam OR (for disputes above the sub-divisional court's pecuniary jurisdiction) Darrang District Court, Assam By using Taskry NE's services in any capacity — as a customer, technician, or partner — you irrevocably and unconditionally submit to the exclusive jurisdiction of these courts. No claim may be filed in any other court, tribunal, consumer forum, arbitral body, or adjudicatory authority located elsewhere in India or abroad, regardless of where the user is resident, domiciled, or incorporated. 13.4 Governing Law These Terms are governed by and shall be construed in accordance with the laws of India, with particular reference to the following statutes: - Indian Contract Act, 1872 - Information Technology Act, 2000 and IT (Amendment) Act, 2008 - Consumer Protection Act, 2019 - Digital Personal Data Protection Act, 2023 - Goods and Services Tax Act, 2017 - Payment and Settlement Systems Act, 2007 13.5 Modifications to Terms Taskry NE reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated via WhatsApp to all registered users at least 7 days before the effective date. Continued use of the platform after the effective date of updated Terms constitutes acceptance. Users who do not accept the modified Terms must discontinue use and may request account deletion. Grievance Officer: Ataur Rahman Designation: Founder & CEO, WENSLink Private Limited Email: grievance@taskryne.com Company: WENSLink Private Limited (CIN: U80900AS2019PTC019435) Registered Address: MAA COMMERCIAL COMPLEX, Third Floor, NH-15, Bechimari, Dist: Darrang, Assam - 784514 Operational Address: L24 A South Ex, Delhi - 110049 Legal Jurisdiction: Mangaldoi Court, Darrang, Assam - 784125

Questions or disputes?

Grievance Officer: Ataur Rahman · grievance@taskryne.com
Operational: L24 A South Ex, Delhi - 110049 · Jurisdiction: Mangaldoi Court, Darrang, Assam