25 answers about booking, paying, cancelling and how we verify the people who come to your home.
Send a message on WhatsApp, choose the service you need, and confirm. There is no app to install and no account to create. A KYC-verified technician working in your area is then assigned to the job.
No. Customers book entirely over WhatsApp. The Taskry NE Android app exists only for technicians, so they can receive jobs and manage their work.
You can book in English, Assamese, Bengali, Hindi, Bodo. There is no English-only barrier.
Taskry NE covers 12 service categories and 160+ individual services, from electricians, plumbers and AC repair to cleaning, salon at home, tutoring and agricultural machinery. The full catalogue is on the all services page.
It depends on technician availability in your area and the time you book. You are told what to expect when the booking is confirmed, and you can track the assigned technician from your WhatsApp booking thread.
The ₹99 advance confirms your booking and reserves a technician's time. It is not an extra charge: it is adjusted against your final bill, so on completion you pay the quoted price minus the advance you already paid.
Yes. If the booking does not go ahead, it comes back to you. Cancelling before a technician has accepted returns it in full, and a technician no-show refunds it in full automatically.
After the job is complete you pay the balance, which is the quoted price minus any advance already paid. You can pay online through a secure Razorpay link, or in cash. Cash is not available on bookings where an online advance was already taken; there the balance is settled online.
No. You see the price before confirming the booking, and that quote already includes any emergency or late-night rate that applies. Nothing can be added to the bill during the job unless you approve it. There is no signup fee and no subscription.
Two situations are priced above the standard rate: an emergency booking is charged 1.5x the base rate, and a booking between 20:00 to 06:00 IST is charged 1.25x the base rate. They never stack, and the adjusted figure is what you are quoted before you confirm.
They cannot simply charge you more. The technician has to raise a formal scope revision with the extra amount, a written reason and a photograph of the problem. You then receive a WhatsApp message stating the extra cost and the new total, and the bill changes only if you reply YES.
Nothing is added and your original quoted price stands. Declining is a normal outcome, not a dispute.
No. A revision that would take the total above 2x the original bill has to be approved by Taskry NE administrators before it can even be put to you. Extra work can also only be proposed while the job is still in progress; a completed job's price cannot be revised.
Reply on your WhatsApp booking thread. Cancelling before a technician has accepted the job is free and your advance is returned in full.
A visit fee may be deducted to compensate the technician for a journey they have already started, with the remainder refunded. The technician receives a share of any such fee. The current fee schedule is set out in our Terms.
Your advance is refunded automatically and in full, and no charge applies to you.
The refund is initiated the moment the booking is cancelled, with no staff step in between and nothing for you to chase. It returns to the payment method you used. How long it then takes to appear on your statement is up to your bank or card issuer.
Every technician applies with a mandatory Aadhaar number and supporting documents. Staff review the documents, and the application moves through a tracked workflow from submitted to admin review to approved. Only an administrator's approval creates a technician who can receive jobs.
No. Taskry NE does not run police verification or criminal background checks, and we do not claim to. Our verification is Aadhaar and PAN KYC plus administrator approval, followed by ongoing monitoring of customer ratings.
Numbers are masked. The real number is exposed only during the active job window so the job can be completed, and is masked again afterwards.
Yes. A completed job carries a 30-day service warranty. Reply on your WhatsApp booking thread to raise a warranty request.
Reply on your booking thread first, which reaches support with the job's full context. For a formal complaint, write to our grievance channel at grievance@taskryne.com.
Taskry NE currently serves 11 districts of Assam and 18 blocks within them. We do not operate outside these areas yet. The districts are Barpeta, Darrang, Dhemaji, Dibrugarh, Hojai, Kamrup, Kamrup Metropolitan, Nagaon, Nalbari, Sonitpur, Udalguri.
Message us on WhatsApp and we will tell you honestly whether we can reach you. We would rather decline than accept a booking we cannot fulfil, and we can let you know when we expand.
Technicians apply through the become a technician page and start receiving jobs after KYC approval. Partners apply through the become a partner page for a state, district or block territory, and earn commission on bookings in that territory.
Still stuck? Message us on WhatsApp, email support@taskryne.com, or read the pricing page and how we verify technicians.