Effective Date: 01/09/2025
Taskry NE (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and services (collectively, the “Platform”). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Platform.
We may collect the following types of information:
Personal Information:
• Name, email address, phone number, postal address, gender, and identity documents during registration or KYC.
Booking and Transaction Data:
• Details of services booked, payment details (processed securely via Razorpay or other providers), and transaction history.
Location Information:
• Live or approximate location if you enable location sharing while booking or providing a service.
Device and Usage Information:
• IP address, browser type, operating system, mobile device ID, pages visited, and interaction logs.
Communication Data:
• Emails, chat messages, customer support requests, reviews, and feedback.
We use your information for purposes such as:
• To create and manage your account.
• To match customers with verified service providers.
• To process bookings, payments, and refunds.
• To provide live location updates between customers and providers (with consent).
• To send important notifications, OTPs, and updates.
• To improve our services, security, and user experience.
• For legal compliance, fraud detection, and dispute resolution.
We do not sell your personal information. However, we may share it in the following circumstances:
• With Service Providers: Customer details are shared with the provider only for the purpose of fulfilling the booking.
• With Payment Gateways: To securely process payments and refunds.
• With Legal Authorities: When required by law or to protect against fraud and illegal activity.
• With Technology Partners: For hosting, analytics, customer support, and communication tools.
• We implement industry-standard security measures such as HTTPS encryption, access controls, and secure data storage.
• OTP, password, and sensitive data are never stored in plain text.
• Live location data is shared only during active bookings and automatically deleted after a limited time.
• We retain personal information as long as your account is active or required by law.
• Transaction and booking history may be kept for tax, audit, and dispute resolution purposes.
• Users can request account deletion at any time, after which we will remove or anonymize personal data, except where retention is legally required.
• We use cookies and similar technologies to improve your browsing experience.
• You can manage or disable cookies in your browser settings, but some features may not work properly.
As a user, you have the right to:
• Access the personal data we hold about you.
• Correct inaccuracies in your information.
• Request deletion of your data (subject to legal requirements).
• Withdraw consent for optional services such as marketing emails.
To exercise your rights, contact us at [taskryne@gmail.com].
Our services are not directed at children under 18. We do not knowingly collect information from minors. If we learn that we have collected data from a child, we will delete it immediately.
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing personal information.
We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page with a new “Last Updated” date.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Taskry NE
Email: taskryne@gmail.com
